Return Window
You have 30 days from the date of delivery to return your items for a refund or exchange. After this period, unfortunately, we cannot accept returns.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unworn, unwashed, and in their original condition.
- All tags and packaging must be intact.
- Certain items, such as gift cards and final sale items, are non-returnable.
How to Initiate a Return
- Contact Us: Email our customer service at [email protected] to request a return authorization.
- Prepare Your Return: Include the original packing slip or a copy of your order confirmation in your return shipment.
- Ship It Back: Send your return to the address provided in your return authorization. Please note that you are responsible for the return shipping costs, unless the return is due to our error.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original method of payment.
Exchanges
If you need a different size or color, please return the original item and place a new order for the desired product. If you have any questions about exchanges, our customer service team is here to help.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.
Final Sale Items
Items marked as “Final Sale” are not eligible for return or exchange. Please check the product descriptions carefully before making your purchase.